Even with Quest’s intuitive interface and logical processes, our help and support service is a key part of our business offering.

Setup
Our service starts with a professional installation. The vast majority are carried out remotely and out of hours greatly minimising disruption.

Help
Quest includes a 3-layer help system. Firstly our own detailed help documentation of key processes. Secondly a series of “show me” help movies that allow you to see how it’s done. Finally your own company process documentation can be added to the help system and is available through the help menu along with the other help services.

Support
Every subscription to the Quest community (which includes the user’s licence fee) includes unlimited email support with callback should it be required. Emails identified as urgent as they pass through our CRM system, are prioritized and copied to the account manager and alerted to the support teams mobile devices. Of course to assist you Quest has an advanced error-trapping layer and will self generate error reports and support emails that contain useful information and system logs.